Refund Policy

Last updated: 29 May 2026

This Refund Policy explains how refund requests are reviewed for Hostron hosting, VPS, cloud, storage, managed, and related services. Refund eligibility depends on the product, provisioning status, billing cycle, usage, and applicable third-party provider charges.

1. General Refund Rules

Refunds are not automatic. Each request is reviewed by Hostron billing/support. Approved refunds are generally issued to the original payment method where possible, subject to payment gateway and banking timelines.

2. Non-Refundable Items

The following are generally non-refundable once processed or provisioned: setup fees, software licenses, control panel licenses, Windows licenses, domain registrations/renewals/transfers, dedicated server setup, custom work, migration services, add-ons purchased from third-party providers, abuse-related suspensions, and services terminated for policy violations.

3. VPS, Cloud, And Hosting Services

Refund eligibility for VPS, cloud, and hosting plans depends on whether the service has been provisioned, consumed, suspended, or terminated. If a service has already been activated and resources have been allocated, refunds may be partial or denied.

4. Duplicate Or Failed Payments

If you were charged more than once for the same order, or money was debited but the order was not marked paid, open a support ticket with the order number, transaction ID, payment reference, amount, date, and bank/UPI reference. Verified duplicate payments will be refunded or adjusted against future invoices.

5. Cancellation Requests

Cancellation stops future renewal billing but does not always create refund eligibility for the current billing period. Customers should back up their data before requesting cancellation. Data may be deleted after cancellation or termination.

6. Processing Timelines

Approved refunds are usually initiated within 7 business days after verification. Final credit timelines depend on the payment gateway, bank, card issuer, UPI provider, or wallet provider and may take additional time.

7. Chargebacks And Disputes

If you raise a chargeback or payment dispute without contacting Hostron, related services may be suspended while the dispute is investigated. Please contact support first so we can resolve billing issues quickly.

8. How To Request A Refund

Open a support ticket from the customer portal or email aman@patronservices.in with your order number, invoice number, payment reference, reason for refund, and any supporting details.

9. Policy Changes

Hostron may update this Refund Policy from time to time. The policy applicable at the time of the refund request will guide the review, subject to law and payment provider rules.