Privacy Policy

Last updated: 29 May 2026

This Privacy Policy explains how Hostron collects, uses, stores, and protects information when you visit our website, create an account, place orders, make payments, use hosting services, or contact support.

1. Information We Collect

We may collect your name, email address, phone number, company name, GSTIN, billing address, account login information, order details, invoice details, support tickets, service configuration details, IP addresses, and activity logs required to operate and secure our services.

2. Payment Information

Payments are processed by our payment gateway provider. Hostron does not store card numbers, UPI PINs, net banking passwords, CVV, or full payment instrument details. We store payment references, transaction IDs, payment status, amount, and gateway response data needed for reconciliation, invoices, refunds, and support.

3. How We Use Information

We use information to create and manage accounts, process orders, generate invoices, provision services, provide support, send service notifications, prevent fraud, secure infrastructure, comply with legal obligations, and improve customer experience.

4. Billing And Tax Records

Billing details may be saved in your customer profile so future invoices can be generated accurately. Each order keeps a snapshot of billing details available at the time of order for accounting and audit purposes.

5. Service Credentials And Sensitive Notes

Where Hostron stores service credentials, secure notes, or provisioning information, access is limited to authorized users and staff. Sensitive notes should not be shared through public channels. Customers should rotate passwords where appropriate after receiving access.

6. Cookies And Logs

We may use cookies and similar technologies for authentication, security, session management, analytics, and preferences. Server logs may include IP addresses, browser information, URLs, timestamps, and diagnostic data.

7. Sharing Of Information

We may share necessary information with payment gateways, infrastructure providers, email/SMS providers, support tools, legal authorities, auditors, and service providers involved in delivering Hostron services. We do not sell customer personal information.

8. Data Retention

We retain account, invoice, payment, support, and service records as long as needed for service delivery, legal compliance, accounting, fraud prevention, dispute resolution, and security. Some records may be retained after account closure where required by law or legitimate business needs.

9. Security

We use reasonable administrative, technical, and operational safeguards to protect information. No internet-based service is completely secure, so customers must also protect their accounts with strong passwords and secure devices.

10. Your Choices

You may update profile and billing details from the customer portal. You may request account or data assistance by contacting support, subject to identity verification, legal retention requirements, and active service obligations.

11. Policy Updates

We may update this Privacy Policy from time to time. Continued use of Hostron services after updates means you accept the revised policy.

12. Contact

For privacy questions, contact Hostron support through the customer portal or email aman@patronservices.in.